TERMS OF AGREEMENT & WAIVER
Indigo International is a non-profit organization that has three branches we operate: Pleiadian Institute, OM Apothecary and Indigo Clinics. All payments & fees are processed through Indigo International. We utilize billing and invoicing through two third-party payment processors, Stripe and PayPal. All payments will appear on your banking statements as Indigo International.
By voluntarily utilizing Pleiadian Institute courses, Indigo Clinics treatments, meditation programs and holistic health products you agree to our stated policies. By scheduling an appointment or enrolling in a course with Indigo International, you agree to fully comply with our policies, rules and regulations, and any practitioner's instructions regarding holistic health care at home. Indigo International has no responsibility or liability for injury resulting from holistic practices done at home.
SECTION 1: HONOR, RESPECT AND ZERO TOLERANCE
Our virtual treatment rooms and classrooms are sacred spaces, and it is a privilege to enter them. In our sacred spaces we honor and respect the hearts and minds of all who enter, we ask you to do the same.
What is honor? To live with honor is to keep agreements and fulfill obligations that you have with other people. We honor you by fulfilling our role in the healing work we do. We ask that you honor our space and process by following this agreement while you are with us.
What is respect? Respect is a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements. To respect your heart and mind is to use words that honor you as a being of light. We use language to support you and lift you up. We ask that you also respect our process and our practitioners.
If there is an agreement that is not kept or an obligation not met, we practice honor and respect and work towards a solution.
We practice zero tolerance of any form of bullying or threatening. We practice zero tolerance for shaming, or any behavior that manipulates or exploits any of our practitioners. We practice zero tolerance for any language that puts our practitioners down, intentionally or unintentionally. We ask you to bring your highest self to all treatments and all treatment check-ins. In our virtual healing spaces, we seek to restore faith in the goodness of humanity. To do this we have high standards for the behavior of our clients. If a practitioner at any time feels like the conversation or behavior of a client crosses boundaries that are not aligned with our standards of respect and honor for each other, we reserve the right to immediately end the treatment and to cancel all future treatments.
SECTION 2 - PERMISSION
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the course you are registering for without express written permission by us.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
The course material within our websites is always changing. There may be times when you find content that is not accurate, complete or current. We do our best to deliver all content following the schedule we create at the beginning of the school year. We reserve the right to modify the contents of this site at any time. We encourage our students to communicate about any inaccuracies, incompleteness or timeliness. Pleiadian Institute has a support team that works daily with students via text message. If a student finds a problem they are encouraged to report it immediately so that it can be resolved as soon as possible.
SECTION 4 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate information for all courses you register for. If you have signed up for a payment plan, you agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 5 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. You will always be informed about the purpose of all optional tools.
SECTION 6 - COMMENTS & FEEDBACK
If you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We will always inform you first if we do publish any materials you have sent into us, and/or ask for your permission to share. We do our best to respond to all comments and feedback, however, we are and shall be under no obligation
(1) to maintain any comments in confidence;
(2) to pay compensation for any comments; or
(3) to respond to any comments.
You can always email indigofamily@indigointernational.org with the words URGENT if you have an outstanding request, comment or concern that has not been addressed and it has been more than 72 hours. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of any part of our online school or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 7 - PERSONAL INFORMATION
Your submission of personal information through our websites is governed by our Privacy Policy. You can view our Privacy Policy at any time at pleiadianinstitute.org If you have any personal information you do not want us to share, please email us to let us know at studentsupport@pleiadianinstitute.org
SECTION 8 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information that contains typographical errors, inaccuracies or omissions that may relate to descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information is inaccurate at any time without prior notice.
SECTION 9 - PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You expressly agree that your use of, or inability to use, the course you are registering for is at your sole risk. The course you are registering for and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Pleiadian Institute, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or
licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted
by law.
SECTION 11 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Indigo International and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of this Registration Agreement or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 12 - SEVERABILITY
In the event that any provision of this Student Agreement is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Registration Agreement, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 13 - STUDENT WITHDRAWAL
PLEIADIAN INSTITUTE WITHDRAWAL POLICY
Students who enroll in single courses can withdraw at any time, no refunds are provided after 8 weeks. Students enrolled in programs who withdraw are eligible for tuition payment refunds during the first eight weeks following registration, according to the following schedule:
Week of Withdrawal Refund Percentage
First Week 100%
Second Week 75%
Third Week 60%
Fourth Week 40%
After Fourth Week 20%
After Eighth Week 0%
ONLY FOR STUDENTS ENROLLED IN CERTIFICATION PROGRAMS
If you enroll in a program during the first 8 weeks, you can withdraw without any fees. After the eighth week, you can still withdraw, but there are fees due and an itemization of expenses. Students are responsible for paying for services rendered during their program enrollment, according to the following schedule: (*NOTE: All fees below are included in your tuition and are not billed to you. They are only deducted from your tuition paid if you withdraw after 8 weeks)
1. Enrollment Fee: (subtracted from tuition paid) $245
2. DNA Activations & Attunements: $122
3. Annual Student Support Fee: (subtracted from tuition paid or built into payment plan) $250
4. Administrative Withdrawal Fee $245
All students that withdraw after 8 weeks that are paying a payment plan are responsible for the balance of their tuition agreement. We have a spectrum of financial aid services available to students including a workstudy program that allows students to continue without paying out of pocket for tuition. It is always advised to seek financial support before your withdraw if you are not able to pay your current tuition payments.
SECTION 14 - REFUND POLICY, TUITION & ANNUAL FEE
Please reference pleiadianinstitute.org and visit the program you are enrolled in for an updated list of all tuition and fees. Tuition & fees are subject to change without notice. Agreeing to this Student Agreement constitutes an agreement to pay the tuition. If you are enrolled in a program, there is an annual fee.
An annual fee is charged until the full term of your certification program is complete once per year until you graduate, according to the following schedule:
WHY AN ANNUAL FEE?
As a student you have access to unlimited coaching resources while you are enrolled AND after you graduate. The annual fee supports our coaching program. Starting in 2024, all of our programs will be accredited, this means you have access to a professional community to grow your professional practice. Your annual fee supports the accreditation fees that we pay yearly to deliver accredited programs to you.
Student Health Benefits provides students with a benefit at Indigo Clinics. This annual fee provides students with annual coaching, access to our library and YLAB. Students who have graduated maintain access to all student portals and updates forever and you are licensed to use all of our video, audio, slideshows and text in your own practice as part of a digital toolbox for your professional work.
We have a hardship waiver available for the annual fee. If you find yourself struggling financially, you can email the Bursar’s office at any time at bursar@pleiadianinstitute.org and request a waiver for the annual fee. Indigo International processes all tuition payments & fees on behalf of Pleiadian Institute and utilizes billing and invoicing through two third-party payment processors, Stripe and PayPal. Indigo International is the parent company of Pleiadian Institute and all payments will appear on your banking statements as Indigo International.
REFUND POLICY
No Refunds Policy: We do not process refunds for completed treatments or gift certificates.
Tuition refunds are only processed within the first 8 weeks after enrollment. After 8 weeks, students are responsible to pay 100% of tuition and fees after withdrawal. If there is a crisis or extenuating circumstance, students can apply for a Tuition Refund Appeal. All requests for a tuition refund must be made in writing first to bursar@pleiadianinstitute.org. If a dispute is filed with a credit card company or PayPal as a way of procuring a refund without following our policy, a $40 fee will be assessed per dispute.
Students with an outstanding tuition and fees balance will be charged monthly according to the payment plan in place until the balance is completed. All students are responsible to pay the full balance of tuition and any fees after 30 days of enrollment in Pleiadian Institute’s courses.
Any account with a past due debt to Pleiadian Institute is subject to a financial hold. Financial holds prevent registration action, the generation of official transcripts, and the issuance of a diploma, certificate, or any form of certification. Financial holds are not released until the past due debt is paid in full. Through the act of registration the student accepts financial responsibility for tuition, fee and charges assessed on the student’s account.
SECTION 15 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of this Student Agreement shall not constitute a waiver of such right or provision. This Student Agreement and any policies posted by Pleiadian Institute constitutes understanding between you and us, superseding any prior or
contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Registration Agreement).
SECTION 16 - GOVERNING LAW
This Student Agreement and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California.
SECTION 17 - CHANGES TO Student Agreement
We reserve the right, at our sole discretion, to update, change or replace any part of this Student Agreement.
SECTION 18 - CONTACT INFORMATION
Questions about the Terms and Conditions within this agreement should be emailed to us at indigofamiyl@indigointernational.org.
SECTION 20: CONFIDENTIALITY, LIABILITY & EMERGENCY TREATMENT
Risk, Complications & Results: You understand that although holistic treatments are generally safe, there might be certain side-effects or risks. Our staff will always inform you of such side-effects or risks, but you understand that Indigo Clinic's staff can not be expected to anticipate and explain all possible risks and complications of treatment. Our staff exercises judgment in the interest of your healing during the course of your treatment based on the facts that we are aware of. However, results are not guaranteed.
Physician Evaluation: Many of our treatments include breathwork. Although technically breathwork is not physical activity, our practices can be physical in nature. A physician evaluation is recommended before starting any physical activity program and it is your responsibility to ensure that your health status allows for safe participation in physical activities such as breathwork.
Records Confidentiality: All records, including your intake form are kept confidential and will not be released without your written consent.
Liability: You fully release, waive discharges and agree not to sue Indigo International, its Board, employees or volunteers from any and all losses, causes of action, claims, damages or liability that you, your spouse, child(ren), guests or legally authorized representative may have that are in any way connected to your involvement in our treatments, programs or events.
Emergency Treatment: You agree to receive emergency medical treatment which may be deemed advisable in the event of injury, accident or illness while under care of Indigo International or while participating in our programs.
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